Credits

Refund Policy

Credits are built around result-based billing, automatic reservation release, and admin review for uncertain provider states.

Successful results

Credits are intended to be consumed when an AI result is delivered or when a provider-accepted job is later confirmed as charged.

Provider failures

If a provider fails before a chargeable job is accepted, reserved credits should be released back to the account automatically.

Timeouts and review

If a provider accepts a job but the final state is uncertain, credits may remain charged while the job is marked for admin review. We can refund later if no provider charge occurred.

Admin refunds

Admins can issue full or partial credit refunds from the backoffice. Refund actions are written to the refund ledger and audit trail.

Cash refunds

Cash refunds are handled case by case. Credit balances, generated outputs, provider charges, and payment processing costs may affect eligibility.

Company accounts

Employee API key usage bills the parent account. Company admins should review employee limits and usage regularly.

Last updated: April 20, 2026.