Credits

Refund Policy

Credits are designed around completed results, clear usage history, and support review when something goes wrong.

Successful results

Credits are used when an AI result is delivered or when a run is confirmed as billed.

If a generation fails before any paid work starts, credits should return to the account automatically.

If the final result is unclear, the charge may stay in place while support reviews the run. We can refund later if the run was not actually billed.

Admins can issue full or partial credit refunds from the backoffice. Refund actions are written to the refund ledger and audit trail.

Cash refunds are handled case by case. Credit balances, generated outputs, provider charges, and payment processing costs may affect eligibility.

Employee API key usage bills the parent account. Company admins should review employee limits and usage regularly.

Last updated: April 20, 2026.