Billing
Refund Policy
How subscriptions, credit purchases, failed work, and statutory rights are handled.
Failed generations
If paid AI work does not start or a provider-confirmed failure produces no billable result, reserved credits are normally restored automatically. If the provider outcome is unclear, the charge may remain pending while we reconcile the provider record.
Incorrect credit charges
Contact support with the job or transaction reference. If the run was not actually billable, we restore the affected credits. Partial restoration may apply when part of the requested work completed or the provider billed part of the run.
Credit-pack purchases
We do not offer a voluntary money-back guarantee. Purchased credits cannot be exchanged for cash. Statutory withdrawal and refund rights remain unaffected. A required cash refund can remove the corresponding purchased credits from the account.
Subscriptions
Cancel through billing management to stop future renewal. Access normally continues until the end of the paid billing period. We do not offer voluntary prorated refunds. Statutory withdrawal and refund rights remain unaffected.
Founder licences
Founder licences are one-time purchases with lifetime software access and 5,000 included credits per seat each month for 24 months. We do not offer a voluntary money-back guarantee. Statutory rights remain unaffected. A full refund ends the purchased founder licence and its remaining included-credit benefit.
Consumer rights
Nothing in this policy limits statutory withdrawal, conformity, warranty, or refund rights. If you are a consumer and ask for immediate digital performance, the right of withdrawal may expire only when the requirements of applicable law are satisfied.
Disputes and chargebacks
Please contact support first so we can investigate. A refund, reversal, or chargeback may remove credits or entitlements originally granted by that payment. We will not remove more purchased credits than the affected purchase granted.
How to request help
Email info@photoshopkungfu.com or open a dashboard support case. Include the account email and the relevant job, transaction, invoice, or payment reference.
Effective August 20, 2026 · See the Terms of Service.