Help center
Search the core setup and troubleshooting knowledge. If the assistant cannot solve it, it creates a support case with the conversation.
Answers from the AI Studio help base. Create a ticket when the answer does not solve it.
The initial support base used by the assistant.
Download the desktop app from the dashboard, install it, then paste a license key from your account.
Open the web dashboard, download the latest desktop app for your platform, install it, and create or copy a license/API key from the dashboard. Paste that key into the desktop app settings and validate it before starting Photoshop work.
The UXP Bridge panel must be open in Photoshop while the desktop app is running.
Start the AI Studio desktop app, open Photoshop, then open the AI Studio Bridge panel from the UXP plugin. The desktop app runs a local bridge server on 127.0.0.1:3845. If the app says Photoshop is not connected, reload the Bridge panel, close Photoshop modal dialogs, and confirm the selected Photoshop instance in settings.
Reset the license activation in the dashboard before using the same key on a new machine.
Each active desktop installation is tied to a license activation. If a license says it is already assigned, open the dashboard, find the key, and use Reset to clear the previous activation. Then validate the license again in the desktop app.
Provider keys stay local unless your account has dashboard-managed provider key sync enabled.
Most users add provider API keys in the desktop app settings. Master-grant accounts can manage provider keys in the web dashboard and sync them to active desktop installations. Raw provider secrets should never be sent in support messages.
Failed outputs are usually caused by provider validation, rate limits, unsupported inputs, or upstream outages.
Open the job in the desktop app and review the captured status details. If the issue is not clear, use Notify Support or Send Bug Report from the failed job. AI Studio includes app version, Photoshop version, bridge state, model, provider, prompt, and redacted logs so support can triage the issue.
Credits are reserved before managed provider calls and unused reserved credits are released or reconciled.
Managed-credit jobs reserve credits before calling providers. Completed jobs settle against the actual or estimated provider cost plus the service margin. If a provider result is uncertain, the job can move into review so support can reconcile the charge or refund.